Privacy Policy

Effective Date: January 18, 2026

Last Updated: January 18, 2026

1. Introduction

Welcome to Stick IPTV ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV services and website (https://stickiptv.co.uk).

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information: Name, email address, username, and password
Contact Information: Phone number, WhatsApp number, postal address
Payment Information: Payment card details, cryptocurrency wallet addresses, PayPal information (processed securely through third-party payment processors)
Device Information: MAC address, IP address, device type, operating system
Usage Data: Subscription details, viewing preferences, channels accessed, connection logs

2.2 Information Collected Automatically

When you access our services, we automatically collect:

IP address and geographic location
Browser type and version
Device information and identifiers
Access times and dates
Pages viewed and links clicked
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide, maintain, and improve our IPTV services
Account Management: To create and manage your account and subscription
Payment Processing: To process transactions and manage billing
Customer Support: To respond to your inquiries and provide technical support
Service Improvements: To analyze usage patterns and improve our content and features
Communications: To send you service updates, promotional offers, and important notices
Security: To prevent fraud, unauthorized access, and ensure service integrity
Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our contract with you for IPTV services
Legitimate Interests: To improve our services, prevent fraud, and ensure security
Legal Obligation: To comply with UK laws and regulations
Consent: For marketing communications (you can withdraw consent anytime)

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

5.1 Service Providers

Payment processors (for credit card, cryptocurrency, and PayPal transactions)
Hosting and cloud storage providers
Customer support and communication tools
Analytics and performance monitoring services

5.2 Legal Requirements

We may disclose your information if required to:

Comply with legal obligations or court orders
Enforce our Terms of Service
Protect our rights, property, or safety
Investigate fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure payment processing through PCI-DSS compliant providers
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations (typically 6-7 years for financial records)
Resolve disputes and enforce our agreements

After your subscription ends, we may retain certain information in anonymized form for analytics and improvement purposes.

8. Your Rights Under GDPR and UK Data Protection Law

As a data subject in the UK, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us at: info@stickiptv.co.uk or +44 0000 000000

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve user experience
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our services. For more information, please see our Cookie Policy.

10. International Data Transfers

While we are based in the UK, our service providers may be located in other countries. When we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK government
Privacy Shield certification (where applicable)

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and updates. You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us directly at info@stickiptv.co.uk
Updating your account preferences

Please note that even if you opt out of marketing communications, we may still send you service-related messages (such as account notifications and payment confirmations).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for significant changes)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name: Stick IPTV
Address: [registered business address to be added]
Email: info@stickiptv.co.uk
WhatsApp: +44 0000 000000

16. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at: info@stickiptv.co.uk

17. Complaints to the ICO

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk/
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF